Privacy Policy

Information We Collect

Fade Members is a barber CRM and booking platform. We collect information needed to run the service: for barbers and shops (name, email, phone, address, service menu); for clients who book (name, email, phone). Payment information, when used, is processed by our payment provider (Stripe).

How We Use Your Information

We use your information to:

• Provide the dashboard and booking experience (appointments, clients, calendar)
• Send appointment-related communications (confirmations, reminders, barber notifications)
• Process payments when applicable (Stripe)
• Improve our services

SMS and Text Messaging

We send SMS text messages for appointment-related communications only: confirmations and reminders to clients, and notifications to barbers when a client books or cancels. By providing your phone number—as a client when booking or as a barber when added to the system—you consent to receive these messages. Message and data rates may apply. You may opt out by contacting fademembers2026@gmail.com or having your number removed. We do not send marketing texts.

Payment Processing

When payments are taken through the platform, they are processed securely via Stripe. We do not store full card details. See Stripe's Privacy Policy for more. Refunds and cancellations are between you and the barber or shop unless we state otherwise.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, or destruction.

Your Rights

You have the right to access, update, or delete your personal information at any time. To exercise these rights, please contact us at fademembers2026@gmail.com.

Contact Us

If you have any questions about this Privacy Policy, please contact us at fademembers2026@gmail.com.